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LOCATION
HOURS
HELP

2440 Executive Drive

Suite 100

St. Charles, Missouri

Call or Text:  (314) 675-0033

info@birchbotanicalspa.com

© 2019 Birch Botanical Spa 

 

Cancellation Policy

Reservations: In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below. Please try to arrive 10 mins early to your appointment.

 

Cancellation Policies and Fees: Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.